FAQs

    How is pricing displayed?

    All prices shown are in Euros. Please note that your credit card processor may charge you a conversion rate fee. If you need a conversion to your local currency, please refer to https://finance.yahoo.com/currency-converter/ or a similar website.

    When will my order be shipped?

    We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.

    How will I know if you have received my order?

    After you place your order, you will receive an email from us acknowledging that your order has been received. After your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.

    Do you ship internationally? 

    Yes, we are pleased to offer international shipping throughout the world. We are pleased to provide an international shopping experience for customers in over 100 countries and territories.

    How long does International Shipping take?

    Orders can take up to 2 business days to process and be shipped, once shipped transit time is up to 3 days for domestic orders and 10 business days for EU and 15 days for rest of the world. You will be emailed tracking information with tracking for your order.

    How do I track my order?

    Once your order has shipped you will receive an email that will contain the tracking information.

    Is my personal information kept private?

    You can review our Privacy Policy on how we use your information.

    Can I save the items in my shopping cart and buy them later?

    Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items.

    Which payment options do you accept?

    We accept credit cards and PayPal.

    Which credit cards and debit cards can I use?

    Debit cards are accepted as long as they have a Visa or MasterCard logo.

    Is it safe to shop on your website?

    We use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

    How do I sign up for PayPal?

    You can sign up for a PayPal account by going to https://www.paypal.com.

    How do I use a Paypal payment option?

    Existing PayPal users who would like to use PayPal payment method when placing an order can click on the “Checkout with PayPal” button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the “Checkout with PayPal” option when they get back to the website.

    How is billing done for PayPal?

    Customers who sign up for a PayPal account must approve a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases.

    How do I unsubscribe from any of your mailing lists?

    You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

    What can cause my order to be delayed?

    Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order.

    Do I need to enable cookies on my browser?

    In order to enjoy all the shopping features on our site you need to enable cookies on your browser. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

    What are cookies?

    A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. Websites can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

    Contact Us!

    If you have any questions you can contact us: